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ISO 20000-1:2018 – IT Service Management System (ITSM)
"Success in Enhancing IT Services with ISO 20000-1"
ISO/IEC 20000-1 is an international standard for IT Service Management Systems that ensures IT service providers implement effective and efficient systems, meeting customer expectations and business needs.
High-quality IT Service Management is a key pillar of business success. Implementing ISO 20000-1 is the right strategic step to build and develop high-quality IT services within an organization. Meanwhile, ISO 20000-1 certification serves as proof of the organization's credibility and integrity in providing standardized IT services.
Why is ISO 20000-1 Important?
Operational Efficiency
Improved Service Quality
Compliance with Regulations
Risk Management
Key to Business Growth
Who Implements ISO 20000-1?
Organizations that provide information technology services, both internal and external.
- IT Service Providers
- IT Departments
- Outsourcing Service Providers
- IT Infrastructure Managers
- Software and Application Service Providers
- Telecommunications Service Providers
Consultation Phases
Pre - Consultation
Awareness Training
Document Preparation & Implementation
Internal Audit
Management Review
External Audit
(Frequently Ask Question)
Yes, although it is more commonly implemented in larger organizations, ISO 20000-1 can be applied by small companies providing IT services to improve their service management and quality.
ISO/IEC 20000-1:2018 emphasizes more effective and high-quality IT service management, focusing on service management, asset management, and change management.
Several factors can influence the update of ISO/IEC 20000-1 certification, including the organization's needs, changes in the IT service environment, and requirements from the relevant certification body.
ITIL is a best practice framework for IT service management, while ISO 20000-1 is an international standard that can be certified. Both complement each other, with ITIL being used as a guideline to meet the requirements of ISO 20000-1.
Yes, because good IT service management includes information security aspects to protect customer data and ensure secure services. ISO 20000-1 is often implemented alongside ISO 27001 to achieve integrated and secure IT service management.